This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.


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Course Image BSBCRT311 - Apply Critical Thinking Skills in a Team Environment (Release 1)

BSBCRT311 - Apply Critical Thinking Skills in a Team Environment (Release 1)

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. The unit applies to individuals who are required…
Course Image BSBESB302 - Develop and Present Business Proposals (Release 1)

BSBESB302 - Develop and Present Business Proposals (Release 1)

This unit describes the skills and knowledge required to research the viability of ideas for business opportunities and develop and present proposals for viable options in formats suiting a range of …
Course Image BSBPEF201 - Support Personal Wellbeing in the Workplace (Release 1)

BSBPEF201 - Support Personal Wellbeing in the Workplace (Release 1)

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that…
Course Image BSBPEF301 - Organise Personal Work Priorities (Release 1)

BSBPEF301 - Organise Personal Work Priorities (Release 1)

This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. The unit a…
Course Image BSBSUS211 - Participate in Sustainable Work Practices (Release 1)

BSBSUS211 - Participate in Sustainable Work Practices (Release 1)

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under superv…
Course Image BSBTEC201 - Use Business Software Applications (Release 1)

BSBTEC201 - Use Business Software Applications (Release 1)

This unit describes the skills and knowledge required to select and use software and organise electronic information and data. The unit applies to those who use a limited range of practical skills wi…
Course Image BSBTEC202 - Use Digital Technologies to Communicate in a Work Environment (Release 1)

BSBTEC202 - Use Digital Technologies to Communicate in a Work Environment (Release 1)

This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, insta…
Course Image BSBTEC404 - Use Digital Technologies to Collaborate in a Work Environment (Release 1)

BSBTEC404 - Use Digital Technologies to Collaborate in a Work Environment (Release 1)

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. I…
Course Image BSBTWK301 - Use Inclusive Work Practices (Release 1)

BSBTWK301 - Use Inclusive Work Practices (Release 1)

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with …
Course Image BSBWHS311 - Assist with Maintaining Workplace Safety (Release 1)

BSBWHS311 - Assist with Maintaining Workplace Safety (Release 1)

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small wo…
Course Image BSBWHS332X - Apply Infection Prevention and Control Procedures to Own Work Activities (Release 1)

BSBWHS332X - Apply Infection Prevention and Control Procedures to Own Work Activities (Release 1)

This unit describes the skills and knowledge required to undertake work activities in compliance with organisational procedures that prevent and control infection. It involves implementing standard a…
Course Image BSBXCM301 - Engage in Workplace Communication (Release 2)

BSBXCM301 - Engage in Workplace Communication (Release 2)

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. This unit applies to a wide range of workers, but …
Course Image BSBXTW301 - Work in a Team (Release 2)

BSBXTW301 - Work in a Team (Release 2)

This unit describes the skills and knowledge required to work effectively as part of permanent or project based teams in a workplace within an industry. This unit applies to a wide range of workers, …