This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.


Course Image BSBCMM211 - Apply Communication Skills (Release 1)

BSBCMM211 - Apply Communication Skills (Release 1)

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned w…
Course Image BSBOPS101 - Use Business Resources (Release 1)

BSBOPS101 - Use Business Resources (Release 1)

This unit describes the skills and knowledge required to identify, use and maintain resources to complete a variety of tasks under direct supervision. The unit applies to those who are required to us…
Course Image BSBOPS201 - Work effectively in Business Environments (Release 1)

BSBOPS201 - Work effectively in Business Environments (Release 1)

This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as p…
Course Image BSBPEF201 - Support Personal Wellbeing in the Workplace (Release 1) copy 1

BSBPEF201 - Support Personal Wellbeing in the Workplace (Release 1) copy 1

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that…
Course Image BSBPEF202 - Plan and Apply Time Management (Release 1)

BSBPEF202 - Plan and Apply Time Management (Release 1)

This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback fo…
Course Image BSBSUS211 - Participate in Sustainable Work Practices (Release 1) copy 1

BSBSUS211 - Participate in Sustainable Work Practices (Release 1) copy 1

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under superv…
Course Image BSBTEC201 - Use business software applications

BSBTEC201 - Use business software applications

This unit describes the skills and knowledge required to select and use software and organise electronic information and data. The unit applies to those who use a limited range of practical skills wi…
Course Image BSBTEC202 - Use Digital Technologies to Communicate in a Work Environment

BSBTEC202 - Use Digital Technologies to Communicate in a Work Environment

This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, insta…
Course Image BSBTWK201 - Work Effectively with Others (Release 1)

BSBTWK201 - Work Effectively with Others (Release 1)

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. The unit applies to individuals who perform a range of…
Course Image BSBWHS211 - Contribute to the Health and Safety of Self and Others (Release 1)

BSBWHS211 - Contribute to the Health and Safety of Self and Others (Release 1)

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work h…